FAQs

Installed and accepted items can not be returned, nor can any clearance/sale items. All mattress and pillow sales are final, and there’s no cancellation on the mix and match items. Due to the customized nature of all of the furniture manufactured by Sigla, except for instances of damage during shipping, there are no returns allowed for custom-made pieces. It is very important that you or someone that you trust, carefully inspect your order when it arrives. If you (or a trusted surrogate) notice anything that seems other than what you expected (based on photos, website descriptions, or discussions with us) you must have the delivery company make a note of it while they are on site. Once the delivery people leave, it is very difficult for us to file a claim with the shipper on your behalf.

You can cancel or change your order within two business days from the date of placing your order. This policy is in place due to each piece of furniture being custom-made to order. To cancel the order please submit the request via email at Siglafurniture.com. Please include the order number in the subject.
The actual cardholder must be present at the time of delivery to accept the order. If the cardholder will not be present at the time of delivery or it is a gift order, an authorization form must be submitted. After submitting the order, we will email you the authorization form, cardholder must fill, sign, and e-mail it back to us via e-mail. (siglafurniture.com)

Finishes color, texture, and graining variations can occur in natural products like leather and wood, These are not normally considered imperfections. Products of all colors other than Black & White are bound to have variations in every production line. Color representations on computer screens can be different based on settings and various display technologies. You agree that you cannot dispute the finish, color or texture, or any other physical attribute after taking delivery of a product. Items sold in California are subject to 9.5 % sales tax.

Please inspect all the items upon receiving, at the time of delivery and setup. All damaged products will be replaced at no cost to the customer. Please allow 2 to 4 business days for a replacement. You must notify us immediately, at the time of delivery and we will arrange an exchange of the damaged product. If you receive and accept delivery, and notice any damage in a day or two, it is your responsibility to transport the item to us for exchange. For pick-up orders please return the item with original packaging for exchange.

Inform the carrier if you have any circumstances that could affect the delivery (additional fees may apply):
– Very Narrow Driveway
– Dead-end Street
– Ferry for island locations, etc. (fees may apply)
– The driver will need to park in a particular place
– Delivery through a side door or garage entrance

Deliveries to Apartments: If your order does not fit in the elevator, you will be responsible for any additional fees. Please measure all elevators, doorways, stairways, and openings to confirm that your order can be delivered. Orders that are undeliverable will be subject to our standard return policy and a 35% restocking fee.

When your order is at your local distribution center, a delivery agent will contact the number on file to schedule for delivery. Delivery appointments are 4-hour windows scheduled Monday thru Friday. Inform the carrier if you have any circumstances that could affect the delivery (additional fees may apply). If your order was shipped via small parcel courier (UPS, FEDEX) you will not be called for delivery date.

Please track your order online to ensure that you are home on the delivery date.

If you are unavailable for your delivery appointment, you will be subject to additional fees such as storage charges and/or re-delivery. Carriers’ re-delivery fees usually range from $50-$150. Also, keep in mind that if the freight carrier is not able to contact you for delivery, they may return your item to one of our warehouses and you will be responsible for the cost of return shipping.

If you need to reschedule your delivery appointment, please contact the carrier at least 24 hours in advance.

Standard Shipping includes an appointment and delivery to the nearest dry area of your home. Item will be left in the box, without unpacking any shipping materials. A signature will be required upon delivery unless your order is shipped with UPS or another small parcel carrier. Small parcel carriers do not make appointments prior to delivery. Please note that stairs are not included with this delivery service and a small surcharge may be included in the final shipping costs.

Most items come with a standard warranty against manufacturers’ defects. If your item arrives and at the time of delivery you discover any major defects or damage, we will replace the damaged piece or item free of any charge. Customers who choose the pickup option are responsible for merchandise transportation to and from the service location. If any damage happens after delivery was received (for example in two or four months), it is the customer’s responsibility to transport the item to our location if service is required. If needed, Sigla Furniture can pick up your locally purchased merchandise for service, for a nominal fee. The Warranty covers damaged items caused by the manufacturer. For the items that appear dirty, broken, scratched, stains, heat marks, watermarks, heavily abused, etc.…, a service fee will apply or may be rejected by the manufacturer. The warranty condition does not apply to the return policy.

Warranty will be waived when the item(s) are moved, disassembled, and/or relocated from the original delivery address or location in the room where the original setup took place. Most of the time, item(s) get damaged/broken when the customer disassembles and reassembles incorrectly, without knowledge of assembly guides/experience, or moves furniture by pushing it from one spot to another. Even short distance pushing of a table, bed, or sofa in some cases, will cause legs to tilt and break, this is most common with especially heavy pieces of furniture. Therefore, we strongly recommend hiring professionals to do any moving or relocating.